For a while, the future of Papa John’s seemed to be kind of shaky until their new CEO Steve Ritchie began leading efforts that showed the world just how important diversity and customers satisfaction are to the company. After a former staff member caused some considerable problems, their new CEO began taking considerable action the moment he was put into the position. These actions not only hurt their bottom line, but it also hurt their customers as well and caused many of them to lose the faith that they had help in the company.
One of the actions that Steve Ritchie took to determine the future of the company was an independent audit of the culture at Papa John’s. Through the recommendations and observations of this audit, the leaders were able to start getting an idea of how things needed to be changed. To get an even better idea, the leadership team took it a few steps further and went to different stores throughout the U.S. These stores were located in cities like Detroit where they were able to have conversations with the people who are part of Papa John’s.
Steve Ritchie is leading the company in assembling an advisory group that consists of diversity experts that will help to guide Papa John’s into a more accepting and respectful future. All of these efforts are being made in order to figure out how they can do better as a company not only for themselves but also for their customers and their dedicated employees that make up the heart of the company. There are also 2 initiatives that are being kicked off by the company that expected to make a huge difference.
One of these efforts that Steve Ritchie is heading involves the company doing what they can to positively impact their communities. While there are causes that the company supports as a whole, they know that there are many organizations and causes that need to be supported on a local level in the communities where there are stores. In addition, they will also be kicked off efforts to support franchises that are supported by minorities.