The advent of the information age has led to changes in the way services were conventionally offered. However, this does not mean that there have been huge changes in the attitudes of people towards the delivery of the same services. For instance, companies like Uber were hailed for simplifying the public transport systems. However, a few years down the line, it is emerging that people still trust their regular cab guy more than the cheaper and more convenient Uber driver, which has led to a huge setback for the company.
The same case applies to providers of services such as home cleaning and similar services. This is the backdrop against which Hanrahan and Dua, the duo that founded Handy have had to operate under. Hanrahan was of the idea that they should take their services online from the word go. On the other hand, Dua thought that the idea might fall apart on them, and for a while, it seemed like it was right. Even when they received some funding in September, Dua still feared that ‘Unicorns would fall’. Then they got the $50million Series C venture capital funding and the pressure eased a little.
The on boarding process did plummet the company 40 percent, just as Dua had predicted, but this was not the end of the road for the company. The problem made them cancel thousands of bookings and the complaints skyrocketed. The problem was starting to resemble another one they had encountered a year before when they put everyone on the recurrent service plan with no opting out option. But for the duo, this was just a stumble on the long path to success.
The bookings are back on track for handy.com, and the venture capital they have raised is about $110 million. Business is better than it has ever been, and they are looking forward to better times and experiences in the future.